Cancellation/Rescheduling Policy:
- 48 hours of notice is requested for cancellation of all coaching sessions.
- “No-shows” (someone who doesn’t show up to a session & hasn’t given the 48 hours prior notice that they won’t) unfortunately will not be refunded nor rescheduled.
- If you need to cancel, please contact your coach through email. If you have an emergency or illness, you may reschedule (not cancel) with less than 24 hours of notice only by calling or sending a text message to 929-256-5766 as soon as you’re aware that you won’t be able to attend.
Lateness Policy:
- If you are more than 5 minutes late past the scheduled 1:1 session time, this will be considered a NO SHOW and the entire session will be forfeited, we will not make up that time.
- If you are more than 5 minutes late past the scheduled group session, at the discretion of the coach the session may begin without you.
Termination:
- For 1:1 coaching either the client or the coach may terminate this agreement at any time with 2 weeks written notice.
- If you cancel 2 sessions in succession, then at the election of the coach the contract may be terminated.
Please clearly communicate any changes in your schedule as early as possible with the coach to avoid any scheduling issues. The coach will try their best to accommodate those changes, but no promises can be made.